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Putting the guest at the heart of Customer Experience training

“…food is secondary to something that matters even more.  In the end, what’s most meaningful is creating positive, uplifting outcomes for human experiences and human relationships.  Business, like life, is all about how you make people feel.” (Meyer, 2010) 

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"Two years of research has evidenced that guests are more acutely aware of the experience they are receiving as a whole and are gravitating to venues that make this experience a priority" (Kim & Seo, 2023).

58% of consumers say their customer service expectations are higher than they were a year ago whilst 93% of customer service teams believe customers have higher expectations than ever before (Morgan, 2022).

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